My ENGLAON TV Unable to Power On

If your ENGLAON TV is not turning on, please follow the steps below in order.
This guide will help you identify whether the issue is most likely related to the remote control, power lead or adapter, or the TV itself.

Step 1 – Try turning the TV on using the TV side button

Please try turning the TV on using the physical side button on the TV itself.

If the TV turns on using the TV side button

This usually means the TV is receiving power normally. The issue is most likely related to the remote control. Click Here to Order a replacement remote

Please continue to Step 2.

If the TV does not turn on using the TV side button

This usually means the issue is more likely related to the power source, power lead / adapter, or the TV power input.

Please continue to Step 3.

Step 2 – Check whether the remote is working properly

If the TV can be turned on using the TV side button, but not with the remote, please follow the checks below.

2.1 Replace the batteries

Please install a brand new set of batteries in the remote and try again.

2.2 Check whether the remote is sending a signal

If needed, please refer to our remote troubleshooting guide:

My ENGLAON TV Remote Is Lost or Not Working，how to Order a Replacement

2.3 Is the remote sending a signal, but the TV still does not turn on?

No

The most likely cause is:

• flat or weak batteries
• the remote is not sending a signal
• the remote itself is faulty

Please check the remote troubleshooting guide first.
If required, you can also order a replacement remote from our website.

Yes

If the remote appears to be sending a signal, but the TV still does not turn on by remote, the issue may be related to:

• a faulty remote
• a remote compatibility issue
• the TV not receiving the remote signal correctly

Please record a short video and send it to ENGLAON Support with your order and contact details for further assessment.

Step 3 – Check which power source you are using

If the TV still does not turn on using the TV side button, please check which power source you are currently testing with:

• 12V car lead
• 240V AC power adapter

If possible, we recommend testing both methods.
This helps confirm whether the issue is caused by the TV or by the power accessory.

Then continue to Step 4.

Step 4 – Check the indicator light on the power lead or adapter

This step applies to both:

• the 12V car lead
• the 240V AC power adapter

Is there an indicator light on the power lead or adapter?

No, there is no indicator light

If there is no indicator light, the power accessory itself is the most likely cause.

If you are using the 12V car lead

Please order a replacement 12V car lead.

If you are using the 240V AC power adapter

Please order a replacement 240V AC power adapter.

Yes, there is an indicator light, but the TV is still not turning on

If there is an indicator light, but the TV still does not turn on, this usually means the power accessory appears to have power, but the TV is still unable to start.

The most likely causes may include:

• the power lead or adapter has power, but is not delivering output correctly to the TV
• the connection between the plug and the TV is loose or faulty
• the output becomes unstable under load
• the TV has an internal power or startup issue

Please record a short video and send it to ENGLAON Support with your order and contact details for further assessment.

Step 5 – Contact ENGLAON Support

If the steps above do not resolve the issue, please send the following to ENGLAON Support:

• your order details
• your contact details
• a short video showing the issue
• whether the TV side button works
• whether you tested with a 12V car lead or 240V AC power adapter
• whether the indicator light on the power lead or adapter is on or off

Quick summary

If the TV side button can turn the TV on

The TV is most likely receiving power correctly. The issue is most likely related to the remote control.

If the TV side button cannot turn the TV on

The issue is more likely related to the power source, power lead / adapter, or the TV itself.

If there is no indicator light on the power lead or adapter

The power accessory is the most likely cause.

If there is an indicator light, but the TV still does not turn on

The issue may be related to the power lead / adapter output, the connection to the TV, or the TV itself.

Helpful links

Order a replacement remote

Order a replacement 12V car lead

Order a replacement 240V AC power adapter