How to Order a Replacement Remote for Your ENGLAON TV

If your ENGLAON TV remote is not working, damaged, or lost, please follow the guide below to determine whether you are eligible for a free replacement or need to purchase a new remote.

Step 1 — Before You Order (Quick Checks)

Before replacing your remote, we recommend checking:

• How to test ENGLAON TV Remote Is Working (IR Signal Check)
• How to Use Google TV Remote Control App
• Re-pair the remote (for Bluetooth models)

Many issues can be resolved without needing a replacement.

Step 2 — Check Warranty Eligibility

1. Under Warranty (Product-Related Issue)

If your remote issue is confirmed to be a manufacturing defect and your product is within the 12-month warranty period:

• A replacement remote will be provided at no cost
• Issue must be verified by ENGLAON Support

How to Request a Free Replacement

Please email ENGLAON Support and include:

• Tax Invoice or Order Number
• TV Model Number
• Description of the issue
• Photo or video (if available)

Our team will assess your case and confirm eligibility.

2. Out of Warranty or Non-Product Related Issues

Replacement is not covered under warranty if the remote is:

• Out of warranty
• Lost
• Physically damaged (e.g. dropped, liquid damage, pet damage)
• Affected by battery leakage or misuse

In this case, you can purchase a replacement remote by clicking here 

Not Sure Which Remote to Order?

Some ENGLAON models may have different remote versions.

Please contact our support team and provide:

• TV model number (e.g. LED24X90, LED32X70PLUS)
• TV serial number (if available)

We will help you select the correct remote.