Warranty Replacement Options – Replacement Quality TV

At ENGLAON, we understand that customers may have questions when receiving a replacement unit — especially around what “replacement quality” means.

This guide explains the difference clearly, so you know exactly what to expect.

What Is Replacement Quality TV

It is a fully inspected, tested, and certified unit that meets ENGLAON’s strict quality standards.

A replacement quality TV is NOT a second-hand or resold product.there is no difference in performance or reliability compared to a brand new unit.

Each unit:

• Has passed full functionality testing
• Meets the same performance standards as a new TV
• Is verified by our technical team before dispatch

Where Do Replacement Quality TVs Come From?

Replacement quality units are sourced from controlled and verified channels, including:

• Customer returns due to change of mind
• Orders where the size or model was not suitable
• Units with outer packaging damaged during handling or transport
• Display or demonstration units used in showrooms or exhibitions

Important to Understand

Before being approved for replacement use, every unit:

• Undergoes full inspection and testing
• Must meet ENGLAON performance standards
• Is re-certified by our technical team

When Will I Receive a Replacement Quality TV?

After 30 days from purchase, we provide a replacement quality unit.

This allows us to:

• Provide a faster resolution
• Avoid long repair delays
• Maintain consistent service turnaround

Using certified replacement units is a standard practice across the electronics industry.

This ensures faster service while maintaining product quality and reliability.