Placing an OrderUpdated 6 days ago

Can I place an order over the phone?

Yes. Our Customer Care Team is happy to assist with phone orders during business hours.

Australia: 03 9121 3737
New Zealand: 0800 00 55 01

For faster processing, we recommend ordering directly through our website whenever possible.

Once your order is placed, you will receive an Order Confirmation email within approximately 10 minutes.

Please check:

If you cannot locate the confirmation email, please contact our Customer Care Team for assistance.

Yes. All products listed on our website are in stock and ready for dispatch, unless they are clearly marked as Pre-Order.

For pre-order items, the estimated dispatch date will be shown on the product page.

Orders can be amended or cancelled before they are picked for shipping at our warehouse.

Once the order has been picked or prepared for dispatch, changes or cancellations may no longer be possible.

If you need to make a change, please contact our Customer Care Team as soon as possible.

Orders can only be cancelled before they are dispatched.

If your order has already been shipped, cancellation is no longer possible. However, you may follow our returns process after delivery.

Please contact our support team immediately if you need assistance.

If your order has not yet been dispatched, we may be able to update the delivery address.

Please contact our support team and provide:

Once an order has been shipped, address changes may no longer be possible.

Orders are usually processed within 1–2 business days after payment is received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a Shipping Confirmation email with tracking information.

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