Placing an OrderUpdated 12 days ago
Can I place an order over the phone?
Yes. Our Customer Care Team is happy to assist with phone orders during business hours.
Australia: 03 9121 3737
New Zealand: 0800 00 55 01
For faster processing, we recommend ordering directly through our website whenever possible.
Was my order successful?
Once your order is placed, you will receive an Order Confirmation email within approximately 10 minutes.
Please check:
Your inbox
Spam or junk folders
If you cannot locate the confirmation email, please contact our Customer Care Team for assistance.
Do you have the items in stock?
Yes. All products listed on our website are in stock and ready for dispatch, unless they are clearly marked as Pre-Order.
For pre-order items, the estimated dispatch date will be shown on the product page.
Can I amend or cancel my order?
Orders can be amended or cancelled before they are picked for shipping at our warehouse.
Once the order has been picked or prepared for dispatch, changes or cancellations may no longer be possible.
If you need to make a change, please contact our Customer Care Team as soon as possible.
Can I cancel my order after payment?
Orders can only be cancelled before they are dispatched.
If your order has already been shipped, cancellation is no longer possible. However, you may follow our returns process after delivery.
Please contact our support team immediately if you need assistance.
Can I change my delivery address after placing an order?
If your order has not yet been dispatched, we may be able to update the delivery address.
Please contact our support team and provide:
Your order number
The correct delivery address
Once an order has been shipped, address changes may no longer be possible.
Is My ENGLAON Order Confirmation Email Also My Tax Invoice?
Your ENGLAON order confirmation email is also your official tax invoice, as long as the order was placed directly through www.englaon.com.au or www.englaon.co.nz.
Our system usually sends the Order confirmation / Tax Invoice email within a few minutes after the order is placed. This email includes the required invoice details, including our business name, address, ABN / business tax details, “Tax Invoice” title, order details, product details, price, GST amount, and total amount.
A separate PDF attachment is not required. If you need a PDF copy, you can open the email and select Print → Save as PDF.
If your order was placed through a marketplace or non-ENGLAON website, please contact that marketplace directly for the invoice.
When will my order be shipped?
Orders are usually processed within 1–2 business days after payment is received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a Shipping Confirmation email with tracking information.