Netflix app on older tvUpdated a month ago

Date: 12 February 2026

Thank you for getting in touch.

As of 24 February 2026, Netflix will require a newer operating system (OS) to continue functioning. Unfortunately, the TV is running an outdated OS, which no longer meets Netflix’s minimum system requirements.

If your TV is affected, you may see an error message when opening the Netflix app or when attempting to play content. This issue is not a hardware fault, and it is not related to network connectivity or Netflix account status. 

“ This current App Version will not be supported starting 24 February 2026. Please upgrade the OS and App Version”

Or 

“ Please make sure that your device has network connectivity and the Date and Time settings are accurate.”

Reason for This Message

Netflix now requires a newer operating system version, but the TV is running an outdated OS .

Available Solutions

Upgrade to a Newer TV

You may choose to upgrade to a newer model TV that supports the latest operating system requirements.

As a gesture of support, we are pleased to offer you a 15% discount on a replacement unit. Please contact us if you would like assistance selecting a suitable model. 

Use an External Streaming Device

Another effective solution is to use an external streaming device Amazon Fire TV Stick. Simply connect it to your TV via HDMI and access Netflix through the device. This provides a stable experience comparable to using a new smart TV without replacing your current unit. Click Here to order. 

We understand this situation may be frustrating, and we sincerely apologise for any inconvenience caused. If you would like assistance choosing the best solution for your setup, our team will be happy to help.

Kind regards,
Englaon Support Team